This incident has been resolved. All People.ai services have been fully restored and are operating normally.
We appreciate your patience and understanding during this industry-wide incident. If you continue to experience any issues, please contact our support team at support@people.ai.
This incident is now closed.
Posted Oct 21, 2025 - 04:25 PDT
Update
AWS has marked the US-EAST-1 incident as resolved. We are seeing partial recovery of our services, though some components remain impacted.
We are working directly with provider Support to resolve the remaining issue, which is preventing full restoration of our REST APIs.
We will provide another update when:
- REST API service is restored - All data processing backlogs are cleared
Posted Oct 20, 2025 - 20:29 PDT
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 18:17 PDT
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 07:53 PDT
Monitoring
We are monitoring AWS Progress and will update this post as the situation changes.
Posted Oct 20, 2025 - 07:52 PDT
Investigating
We are currently experiencing service degradation due to the ongoing AWS US-EAST-1 outage affecting multiple availability zones.
Current Impact: - Data processing delays (approximately 6+ hours behind real-time) - EDB (metrics) data delays (up to 24h behind) - People.ai Integration User data may be stale - REST API endpoints may be unavailable or return outdated data - Activity capture and CRM sync delays
Root Cause: This is related to the widespread AWS outage affecting AWS services in the US-EAST-1 region.
Next Steps: We are actively monitoring AWS's recovery efforts. We will provide an update when: - AWS announces meaningful progress or resolution - Our services begin recovering - There are material changes to the impact
We appreciate your patience as AWS works to resolve this industry-wide issue.
Posted Oct 20, 2025 - 07:50 PDT
This incident affected: Backstory Web-Application, Salesforce Inbound Data Integration, Salesforce Outbound Data Integration, Activity Intake APIs and Services, and Backstory Metrics Services.