{"page_status":{"page":{"name":"Backstory","subdomain":"backstory","domain":"status.backstory.ai","created_at":"2016-07-29T13:01:22.635-07:00","updated_at":"2026-11-11T18:14:37.528-08:00","url":"https://people.ai","hidden_from_search":true,"css_body_background_color":"FFFFFF","css_font_color":"333333","css_light_font_color":"888888","css_greens":"6C3E59","css_yellows":"F1C40F","css_oranges":"E67E22","css_reds":"E74C3C","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"basic","support_url":"http://help.people.ai","allow_webhook_subscribers":false,"css_border_color":"F1F2F4","css_graph_color":"6C81CB","css_link_color":"63BBD1","page_description":"Welcome to Backstory's home for real-time and historical data on system performance.","activity_score":261,"headline":"Backstory Status","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"6C81CB","time_zone":"Pacific Time (US \u0026 Canada)","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to Backstory's service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":true,"css_no_data":"B3BAC5","deleted_at":null,"allow_teams_subscription":false,"max_maintenance_automation_allowed":null,"custom_email_template":false,"hero_cover":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"transactional_logo":{"updated_at":"2026-04-28T21:35:32.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/original/28096/630_by_420-40e13687-5c02-40f3-ac4d-e2d81ffa1fe8.png","size":10362,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/normal/28096/630_by_420-40e13687-5c02-40f3-ac4d-e2d81ffa1fe8.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/28096/630_by_420-40e13687-5c02-40f3-ac4d-e2d81ffa1fe8.png"},"favicon_logo":{"updated_at":"2026-04-28T21:13:40.000+00:00","size":25111,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/28096/backstory_symbol_black_%281%29-93029348-6364-4607-b951-950f1fb02cf1.png"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"tcqzyvkyy0kk","organization_id":"b44btmk10131"}},"components":[{"status":"operational","name":"Backstory Web-Application","created_at":"2016-07-29T13:08:04.638-07:00","updated_at":"2026-07-25T16:00:10.369-07:00","position":1,"description":"The People.ai web-application","showcase":true,"start_date":null,"id":"2mtsv09zkkxs","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Backstory Analyze","created_at":"2017-03-06T22:13:17.085-08:00","updated_at":"2026-04-28T14:40:38.603-07:00","position":2,"description":"Data conversion and transformation service","showcase":false,"start_date":null,"id":"20bp7wj4jsff","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Salesforce Inbound Data Integration","created_at":"2017-03-06T11:31:04.346-08:00","updated_at":"2026-10-28T08:47:23.343-07:00","position":3,"description":"Integration that downloads data from Salesforce to People.ai","showcase":false,"start_date":null,"id":"205b0kq3zdvy","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Salesforce Outbound Data Integration","created_at":"2017-03-06T22:10:53.764-08:00","updated_at":"2026-10-28T08:47:23.370-07:00","position":4,"description":"Integration that uploads data to Salesforce from People.ai","showcase":false,"start_date":null,"id":"lgtwlyny924p","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Warehouse","created_at":"2017-03-06T11:32:31.647-08:00","updated_at":"2026-07-09T13:15:26.305-07:00","position":5,"description":"Multi-tenant storage warehouse for People.ai customer data","showcase":false,"start_date":null,"id":"gq3rw14580m6","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Activity Intake APIs and Services","created_at":"2016-07-29T13:09:19.436-07:00","updated_at":"2026-09-01T10:38:24.941-07:00","position":6,"description":"APIs and others webservices that bring activity data into the People.ai application","showcase":false,"start_date":null,"id":"0wsy519tjdcr","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Backstory Metrics Services","created_at":"2017-12-14T10:42:35.195-08:00","updated_at":"2026-07-09T13:15:26.344-07:00","position":7,"description":"The metrics calculation services that produces metrics for Goals and Insights.","showcase":false,"start_date":null,"id":"5hgj40nkx2z6","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"SalesAI Services","created_at":"2025-03-17T20:08:57.276-07:00","updated_at":"2026-05-30T12:00:07.981-07:00","position":8,"description":null,"showcase":true,"start_date":"2025-03-17T00:00:00.000-07:00","id":"r8jcrhfnlhx4","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Single Sign On (SSO) login","created_at":"2026-09-16T09:59:57.611-07:00","updated_at":"2026-09-16T12:46:09.863-07:00","position":9,"description":null,"showcase":true,"start_date":"2026-09-16T00:00:00.000-07:00","id":"qzdg0541bj4n","group_id":null,"page_id":"tcqzyvkyy0kk","group":false,"only_show_if_degraded":false}],"months":[{"name":"November","year":2026,"starts_on":0,"days":30,"incidents":[]},{"name":"October","year":2026,"starts_on":4,"days":31,"incidents":[{"code":"2k8wk0swzp4y","name":"Salesforce outage: some integrations require re-authorization","message":"Salesforce has resolved the incident that caused this disruption, and Backstory services are operating normally.\n\nWe contacted customers whose Salesforce integration was disconnected. If your organization was affected and has not yet reauthorized, please follow the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage\n\nIf you need assistance, contact support@backstory.ai or your Customer Success Manager.","impact":"major","timestamp":"Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:20\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:47\u003c/var\u003e PDT"}]},{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"h29ws9cbj8sm","name":"Ongoing Salesforce outage","message":"Action required: Re-authorization of the integration user\n\nSalesforce has confirmed that the root cause of this incident has been resolved. To restore the flow of data between Backstory and Salesforce, the following action is required on your end:\n\nRe-authorize the Backstory\u0026lt;\u0026gt;Salesforce integration user.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:25\u003c/var\u003e - \u003cvar data-var='time'\u003e12:46\u003c/var\u003e PDT"},{"code":"fdw82htplldr","name":"Microsoft Outage Causing Delays in Microsoft 365 Data Processing","message":"This incident has been resolved. The upstream provider has restored service, and Microsoft 365 activity data is processing normally. We ingested activity delayed during the incident, and dependent metrics and dashboards should now reflect complete data.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:38\u003c/var\u003e PDT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-09-01T00:00:00-07:00","end_time":"2026-11-30T23:59:59-08:00"}